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Privacy Policy

Last updated: 29/07/2026

1. Information We Collect

  • Account information: email, username, display name, and your password (stored only as a secure hash)
  • Confirmation that you are 18 or older and accepted our terms, with the date
  • Profile details you add, such as your avatar, background image and bio
  • Characters and personas you create, including their descriptions and images
  • Your chat conversations and the replies generated for them
  • Your credit balance and transaction history
  • Your preferences, such as your selected model and content settings
  • Sign-in and registration attempts, with IP address, used for rate limiting and abuse prevention and deleted automatically on a schedule

We do not collect payment information, because payments are not currently available. We do not ask for your date of birth, real name, address or phone number.

2. How We Use Your Information

  • To run the service: sign you in, store your characters and conversations, and generate replies
  • To manage your credits and show your transaction history
  • To keep the service safe through rate limiting, bot detection and content screening
  • To send you service email such as address confirmation and password resets
  • To understand overall usage, such as how many accounts are active
  • To comply with legal obligations and enforce our terms

We do not train AI models on your data, and we do not sell your information or share it with advertisers. We do not currently send marketing email.

3. Third-Party Services

We use trusted providers to run the service:

  • AI providers, which receive your prompts and conversation history in order to generate replies
  • Hosting and database providers, which store your account and content
  • An image hosting provider for images you upload
  • An email provider for confirmation and password reset messages
  • A bot detection service on sign-in and registration

These providers have their own privacy policies and data practices, which we do not control. Because your conversations are sent to AI providers to be answered, please avoid putting information in a chat that you would not want processed by them.

4. Your Rights

You can do the following yourself at any time:

  • Update your profile details and change your password in Settings
  • Control who can see each character you create, or archive it
  • Delete individual chats, messages and personas
  • Turn mature content on or off for your account

For a copy of your data, correction of inaccurate data, deletion of your account, or to object to how we process your information, email privacy@hoshipix.com and we will handle your request within 30 days. These are currently handled manually rather than by a button in the app. We may need to confirm the request comes from the account holder first.

5. Data Retention and Security

We keep your account, characters and conversations until you delete them or ask us to close your account. Sign-in logs and email links are short lived and removed automatically. Backups may hold deleted content for a limited period.

Passwords are stored as secure hashes and are never recoverable in plain text. Email links are single use and expire. Traffic is served over HTTPS and data is encrypted at rest. No system is completely secure, so we cannot guarantee absolute security, and we recommend using a unique password.

6. Cookies

We use a small number of cookies that are necessary for the service to work, including one that keeps you signed in and one that records that you confirmed your age. We do not use advertising or cross-site tracking cookies.

7. Age Requirement

This service is for adults aged 18 and over, and is not directed at children. We do not knowingly collect information from anyone under 18. If we learn that an account belongs to someone underage, we will disable it and delete its data. To report one, contact support@hoshipix.com.

8. International Data Transfers

Our providers operate in different countries, so your information may be processed outside the country where you live. We rely on the safeguards those providers have in place.

9. Changes to This Policy

We may update this policy from time to time. We will change the date above and give notice in the service before significant changes take effect.

10. Contact Us

Privacy questions and data requests: privacy@hoshipix.com
Everything else: support@hoshipix.com